|Hope, Hope Valley, Derbyshire S33 6AF Tel: +44 (0)1433 621372|
For all bookings we require credit/debit card details to guarantee payment (or a deposit cheque of £50.00 per room). We will send you an email or letter confirming the booking. The balance is due on departure. We accept the following forms of payment: cash, cheque, debit card or credit card. (We are unable to accept AMEX or Diners Club cards). If payment is to be made by credit card, we wish to point out that we charge 1.75% on all credit card transactions.
Prices are per room per night and include Full English breakfast and all taxes.
In the unlikely event of your booking being cancelled or curtailed, we are entitled by law to charge for booked accommodation not taken up. If cancellation occurs within 14 days of arrival a cancellation fee of £30.00 per room will be charged against the card details provided. Cancellation within 48hrs of arrival (or non-arrival or curtailment of stay) will result in the full amount being charged. We will endeavour to re-let the accommodation on your behalf and, if successful, will refund the cost less the cancellation fee of £30.00. Deposits are non-returnable if cancellation occurs within 14 days of arrival and we are unable to re-let the accommodation. To avoid misunderstanding, we recommend all our guests to insure against cancellation.
We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund.
Your accommodation is available to you from 3pm on the day of arrival, unless otherwise arranged. Please be ready to leave your accommodation by 11.00am on the day of departure, unless otherwise arranged. Your bill for the accommodation and any extras or services taken during your stay is payable on departure.
You are responsible and liable for any breakages or damages which you or any member of your party cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages, but we reserve the right to make a charge to the guest's credit/ debit card, or we may send you an invoice, for repair or making good if the damage or breakage is significant. We may make an additional charge if you did not report this.
We do not accept liability for damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
We accept children over the age of 12 years. Younger children may be accepted in specific rooms and BY PRIOR ARRANGEMENT ONLY. We do not offer any child reductions.
Well behaved pets are permitted in specific rooms and BY PRIOR ARRANGEMENT ONLY.
Any data gathered during the course of your booking may be held on computer. We execute appropriate protection of all personal information provided.